How to set up your Voice IVR

1. CLICK THE (+) SIGN TO ADD A NEW VOICE IVR

Name your IVR automation

2. ADD YOUR FIRST BROADCAST STEP.

Add your audio to be broadcasted.

Click "Number" & Set a sequence for when positive and negative responses come in, (view Video).

3. CHOOSE THE NEXT STEP IN THE SEQUENCE

You can choose to add an audio message to confirm a contact time / method.

While also adding the contact to a Group, Automation, or Split Filtering based on matching field names.

The Voice Broadcast Card has 3 settings

The "Number" button is to set a interactive dial response in your IVR as shown above.

You can use the "Speech" function to extract number values and save responses to a preferred field.

Use "Forward Call" to send the call to a live agent phone At this Step, the Forward Call Feature Automatically adds the lead to your Conversions, You can view conversions in your

Updated on: 09/19/2023